Privacy policy.

Effective Date: 3/13/2025

This Privacy Policy explains how Kite & Key LLC (“we,” “us,” “our”) collects, uses, shares, and protects information processed in connection with our virtual agent audio services provided under a business-to-business (B2B) model. By entering into an agreement with us or using our services, you (the “Customer”) agree to the practices described in this Privacy Policy in conjunction with any applicable Data Processing Agreement (DPA) and contractual terms.

1. Information We Collect

A. Business Information

When a business (Customer) registers or uses our services, we may collect identifiable and contact information that includes:

  • Business Contact Details: Name, email address, phone number, company name, and mailing address.

  • Account Information: Username, password, and other profile-related details for managing your account.

B. Audio Data and Call Information

Our virtual agent audio services include the processing of audio recordings from telephone or VoIP calls. Specifically, we may record:

  • Audio Recordings: Full or partial call recordings.

  • Transcriptions and Metadata: Transcriptions, call timestamps, duration, and other contextual metadata.

Note: By using our services, you acknowledge that calls will be recorded and that such recordings, including any derivations (e.g., transcriptions), may be used to train and improve our machine learning models. It is the Customer’s responsibility to ensure that all participants in these calls have been appropriately informed and have provided any necessary consents required by law.

C. Technical and Usage Data

We may automatically collect technical data when you access our services, including:

  • IP addresses, browser and device information

  • Cookies and similar tracking technologies for service performance and analytics

2. How We Use Information

We use the information collected to:

  • Provide and Enhance Our Services: Operate, support, and improve our virtual agent audio services.

  • Train Machine Learning Models: Utilize audio recordings and associated data to enhance our machine learning algorithms and improve service quality.

  • Customer Support: Offer technical assistance, respond to inquiries, and communicate service updates.

  • Security and Compliance: Safeguard our systems, ensure compliance with legal obligations, and prevent fraud or unauthorized access.

  • Business Operations: Analyze usage trends to support overall business operations and service innovation.

3. Data Sharing and Disclosures

A. Service Providers

We engage trusted third-party vendors to help deliver and improve our services. These vendors have access to the information only as necessary to perform their functions and are contractually bound to protect it.

B. Legal and Regulatory Requirements

We may disclose information if required by law or in response to a valid legal request, to:

  • Comply with legal obligations

  • Protect the rights and property of our company and our Customers

  • Prevent or investigate wrongdoing or secure the safety of any individual

C. Business Transfers

In the event of a merger, acquisition, or sale, your data may be transferred to the new entity, which will be required to protect your data in accordance with this Privacy Policy and any applicable DPA.

D. With Your Consent

We may share information with third parties when explicitly authorized by the Customer or as otherwise permitted by law.

4. Data Retention

We retain business and personal data for as long as necessary to perform our contractual obligations, improve our services, and comply with legal requirements. Audio recordings used for model training are maintained for the period required for these purposes unless a Customer requests otherwise.

5. Data Security

We implement industry-standard technical, administrative, and physical measures to safeguard your information. However, no security system is infallible and we cannot guarantee absolute security. Customers are encouraged to implement complementary security measures in their own systems as necessary.

6. International Data Transfers

If you are located outside the United States, please note that your business or associated personal data may be transferred to and maintained in the United States or other countries. By using our services, you consent to such transfers, subject to appropriate safeguards as described in any applicable DPA.

7. Customer Responsibilities and Rights

  • Customer Obligations: Customers are responsible for ensuring that all individuals whose data is recorded (including employees and call participants) have been informed of, and have consented to, such recordings as required by applicable law.

  • Data Access and Corrections: Where relevant law provides, Customers may request access to, correction of, or deletion of personal data processed on their behalf. Requests should be directed to our support team, and we will cooperate subject to applicable legal and contractual obligations.

8. Children's Privacy

Our services are intended for business use and are not designed for the collection or processing of personal data from children. Should such data be inadvertently collected, we will take steps to promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy and any related DPA from time to time. The revised version will be reflected by an updated "Effective Date" and will be applicable to data processed after such revisions. Customers are encouraged to review the policy periodically.

10. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Kite & Key LLC
Email: support@kitekey.ai


By utilizing our services, you confirm that you have read and agree to this Privacy Policy and any contractual appendices (such as a Data Processing Agreement) incorporated by reference. If you do not agree with our practices, please do not use our services.